Shipping Information

The United States

Shipping is free unless otherwise noted. We aim to deliver the product to you as soon as possible using 2 day shipping. On average it will take about 4-7 business days from the order date. Occasionally you might experience delays due to carrier issues or unforeseen circumstances related to the specific country of destination. 

International

Our products are shipped worldwide but there is a shipping fee based on your location and can take 7-15 business days from the order date.  

Returns & Exchanges

1. Return Policy

You can request a return and refund within 25 days from the delivery date unless otherwise noted. You can return the whole or any portion of your order. If you’d like to return the products and request a refund please contact our customer service at friends@spec-ial.com

After the return has been confirmed by our customer services via email, please send the product(s) back to us within 7 days. Returns within the United States are free and a shipping label will be provided. Returns out of the United States are not free and must be paid for by the customer.

Please note that all products must be returned undamaged, in their original packaging and with all the accessories present at the time of purchase. If the products are not returned to us in their original conditions, you will be liable for any damage to the products. 

2. How to Return Goods

If you’d like to return an order, please have your purchase order number at hand when contacting us.

When preparing the return package please make sure to place the products in their original box, to include all accessories and information material, and to attach a copy of the return acceptance email. Please place the original box in a protective carton package suitable for shipping. This will ensure that the products are returned in their original state and avoid incurring any charges for potential damage.

Once the products are received, we will refund your order. If there are any issues with your return, we will contact you directly. If the package gets lost or is delayed, we may have to withhold the reimbursement until we receive confirmation that the products have been received. The order will be refunded using the same means of payment as your original purchase.

For any questions about returns and shipping, please get in touch with our customer service at friends@spec-ial.com