Privacy Policy

Spec_ial services, including (without limitation) our website, products, and other interactive properties through which the services are delivered (collectively, the “Website”) are owned, operated and distributed by This Is Special LLC (referred to in this Privacy Notice as Spec_ial” ” or “we” and through similar words such as “us,” “our,” etc.). This Privacy Notice outlines the personal information that Spec_ial may collect, how Spec_ial uses and safeguards that information, and with whom we may share it.

Spec_ial encourages our customers, visitors, business associates, and other interested parties to read this Privacy Notice, which applies to all users. By using our Website or submitting personal information toSpec_ial by any other means, you acknowledge that you understand and agree to be bound by this Privacy Notice, and agree that Spec_ial may collect, process, transfer, use, and disclose your personal information as described in this Notice. If you do not wish for Spec_ial to process your personal information as described herein, you should not provide us your personal information.

Further, by accessing any part of the Website, you are agreeing to our TERMS AND CONDITIONS (the “Terms and Conditions”). IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY NOTICE OR OUR TERMS AND CONDITIONS, PLEASE DO NOT USE ANY OF THE SERVICES.

What personal information do we collect about you?

Personal information (also commonly known as personally identifiable information (PII) or personal data) is information that can be used to identify you, or any other individual to whom the information may relate.

The personal information that we collect directly from those registering for the Website, includes the following categories:

Name and contact information (e.g. address; phone number; email);

Billing Information (e.g. credit card, bank account, billing contact information);

Order Information (e.g. current order/purchase information, purchase history, shipping details);

Geographic or location information;

Information contained in posts you make in the reviews section of particular products and other public forums or interactive features of the Website;

Other information that may be exchanged in the course of engaging with the Website. You will be aware of any subsequently collected information because it will come directly from you.

Collection of User Generated Content

We may invite you to post content on the Website, including your comments and reviews, which may become public (“User Generated Content”). If you post User Generated Content, all of the information that you post will be available to authorized personnel of Spec_ial . You expressly acknowledge and agree that we may access in real-time, share, record, and store archives of any User Generated Content on our servers to make use of them in connection with the Website. If you submit a review, recommendation, endorsement, or other User Generated Content through the Website, or through other websites including Facebook, Instagram, Google, Yelp, and other similar channels, we may share that review, recommendation, endorsement or content publicly on the Website.

What are the sources of personal information collected by Spec_ial ?

When providing personal information to Spec_ial as described in this Notice, that personal information is primarily collected directly from you, and you will know the precise personal information being collected by us.

In certain limited circumstances, third-party service providers may collect information on behalf of Spec_ial , though such collection will always be within the context of the Website. Spec_ial may also automatically collect certain information as described in the section titled “Cookies, Device Data, and How it is Used,” the degree to which the information in that section is considered personal information. In particular, we may collect personal and non-personal information through the following additional channels:

Our own cookies on our website;

3rd party cookies on our website;

Social media networks;

3rd party software applications.

How does Spec_ial use personal information?

Subject to the terms of this Privacy Notice, Spec_ial uses the above-described categories of personal information in several ways. Unless otherwise stated specifically, the above information may be used for any of the following purposes:

to fulfill orders and administer the Website to you;

to respond to your requests;

to distribute communications relevant to your use of the Website, such as system updates, information about your orders, or information about your use of the Website;

as may be necessary to support the operation of the Website, such as for billing, account maintenance, and record-keeping purposes;

to send to you Spec_ial solicitations, product announcements, and the like that we feel may be of interest to you (you may “opt out” of receiving these marketing materials via unsubscribe links in those emails in other manners after subsequent notice is provided to you and/or your consent is obtained, if necessary.

Spec_ial does not sell, re-sell, or distribute for re-sale your personal information.

How do we share your Personal Information with third parties?

We may provide any of the described categories of personal information to Spec_ial employees, consultants, affiliates or other businesses or persons for the purpose of processing such information on our behalf in order to provide the Website to you, including, but not limited to, credit card processing through a third-party compliant with the Payment Card Industry Standards. In such circumstances, we require that these parties agree to protect the confidentiality of such information consistent with the terms of this Privacy Notice. Third parties receiving personal information may include:

Third-party vendors or service providers providing crucial services and necessary to provide the Service;

Business partners, contractors, channel partners, or other affiliated entities;

Government agencies or other parties in response to legal process or other requests, where permitted by law.

We will not share your personal information with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you have the ability to opt-in or opt-out.

In addition, we may release personal information: (i) to the extent we have a good-faith belief that such action is necessary to comply with any applicable law; (ii) to enforce any provision of the Terms and Conditions, protect ourselves against any liability, defend ourselves against any claims, protect the rights, property and personal safety of any user, or protect the public welfare; (iii) when disclosure is required to maintain the security and integrity of the Website, or to protect any user’s security or the security of other persons, consistent with applicable laws; (iv) to respond to a court order, subpoena, search warrant, or other legal process, to the extent permitted and as restricted by law; or (v) in the event that we go through a business transition, such as a merger, divestiture, acquisition, liquidation or sale of all or a portion of our assets.

Retention of Data

Spec_ial will retain your personal information only for as long as is necessary for the purposes set out in this Notice. We will retain and use personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Spec_ial will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer periods.

Cookies, Device Data, and How it is Used

When you use our Website, we may record unique identifiers associated with your device (such as the device ID and IP address), your activity within the Website, and your network location. Spec_ial uses aggregated information (such as anonymous user usage information, cookies, IP addresses, browser type, clickstream information, etc.) to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends. Specifically, we may automatically collect the following information about your use of Website through cookies, web beacons, and other technologies:

• -domain name
• -browser type and operating system
• -web pages you view
• -links you click
• -IP address
• -the length of time you visit the Service
• -the referring URL or the webpage that led you to the Service
• 
  

We may also collect information regarding application-level events, such as crashes, and associate that temporarily with your account to provide customer service. In some circumstances, we may combine this information with personal information collected from you (and third-party service providers may do so on behalf of us).

In addition, we may use "cookies," clear gifs, and log file information that help us determine the type of content and pages to which you link, the length of time you spend at any particular area of the Website, and the portion of the Website you choose to use. A cookie is a small text file that is sent by a website to your computer or mobile device where it is stored by your web browser. A cookie contains limited information, usually a unique identifier and the name of the site. Your browser has options to accept, reject or provide you with notice when a cookie is sent. Our cookies can only be read by Spec_ial ; they do not execute any code or virus; and they do not contain any personal information. Cookies allow Spec_ial to serve you better and more efficiently, and to personalize your experience with the Website. We may use cookies for many purposes, including (without limitation) to save your password so you don’t have to re-enter it each time you visit the Website, and to deliver content (which may include third party advertisements) specific to your interests.

We may use third party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on the Website. We may permit these service providers to use cookies and other technologies to perform these services for Spec_ial . We do not share any personal information about our customers with these third-party service providers, and these service providers do not collect such personal information on our behalf. Our third-party service providers are required to comply fully with this Privacy Notice.

International Data Transfer

If you are located outside the United States, in particular if you are located in Canada, Switzerland, the United Kingdom, the European Economic Area (“EEA”), the Republic of South Africa, Brazil, or countries with similarly strict data privacy laws, please note that we and our servers are located in the United States. Any information that you provide to us may be transferred to and processed in the United States or other countries around the world where we do business. Although this may include recipients of information located in countries where there may be a lower level of legal protection for your personal information than in your country, we will protect your information in accordance with requirements applicable to the law in your particular jurisdiction and take steps to only share with third parties that offer similar protection. By using our Website, you unambiguously consent to your information being collected, processed, used, and transferred as disclosed herein.

Data Privacy Rights (European Union and similar jurisdictions)

If you are located in the EEA or jurisdiction with a similar law, the General Data Protection Regulation (“GDPR”) or its local equivalent may grant you certain rights under the law. In particular, the right to access, correct, and delete the personal information we hold about you. Spec_ial will retain your personal information for the length of time you engage with our services as described in the retention section of this Notice, until you request deletion of such personal information.

In certain circumstances, you may have the following data protection rights:

The right to access, update, or delete the personal information we have on you.

The right of rectification. You have the right to have your personal information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your personal information.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the personal information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

In order to make a request regarding your personal information, please contact us at friends@spec-ial.com .

If you have a comment, question, or complaint about how we are handling your personal information, we hope that you contact us at friends@spec-ial.com in order to allow us to resolve the matter. In addition, if you are located in certain jurisdictions, you may submit a complaint regarding the processing of your personal information to a regulatory authority. The following links may assist you in finding the appropriate DPA: